Information we collect
We collect account details you provide, such as your name, work email, company, and storefront URL. We also collect technical data needed to operate TraceLayer, including browser type, device information, feature usage, and diagnostic events.
TraceLayer is designed to monitor storefront behavior without collecting payment card details, passwords, or the contents of sensitive customer form fields.
How we use information
- Provide, secure, maintain, and improve the TraceLayer service.
- Detect storefront changes, anomalies, and security risks.
- Send service notices, support responses, and account communications.
- Understand product usage and prevent fraud or abuse.
Data retention and security
We retain information only as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. We use access controls, encryption, monitoring, and secure development practices to protect stored and transmitted data.
Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction, or a copy of your personal information. You may also object to certain processing or withdraw consent where consent is the legal basis.
To submit a privacy request, use our Contact page. We may verify your identity before completing a request.
Updates to this policy
We may update this policy as TraceLayer evolves. Material changes will be communicated through the service or by email. This policy is effective August 5, 2026.